At Fuddies, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the conditions under which refunds, replacements, or cancellations may be approved.

1. Order Cancellation
Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

To request a cancellation, customers must contact us immediately after placing the order through the Contact Us page.

2. Eligibility for Refunds
Refunds are applicable under the following conditions:
– The product delivered is damaged, defective, or incorrect
– The product is missing from the package
– The product is unfit for consumption due to packaging or quality issues

All refund or replacement requests must be raised within 24 hours of delivery.

3. Non-Refundable Items
Refunds will not be issued in the following cases:
– Change of mind after delivery
– Incorrect address provided by the customer
– Failed delivery due to customer unavailability
– Minor variations in packaging or appearance that do not affect product quality

4. Refund Process
Once a refund request is approved, the refund will be processed to the original mode of payment.

Refunds are typically completed within 5–7 business days, depending on the payment provider or bank processing timelines.

5. Replacement Policy
In eligible cases, we may offer a replacement instead of a refund. Replacement delivery timelines may vary based on product availability and location.

6. Shipping Charges
Shipping charges, if any, are non-refundable unless the refund is due to an error from our side.

7. Contact for Refunds
To request a refund or replacement, customers must contact us with:
– Order ID
– Reason for the request
– Clear images of the product (if applicable)

Requests without sufficient information may be delayed or rejected.

8. Final Decision
All refund and replacement decisions are subject to verification and approval by Fuddies. We reserve the right to reject requests that do not meet the above criteria.

9. Policy Updates
This policy may be updated from time to time. Continued use of the website constitutes acceptance of the updated policy.